At this time, all sales are final.
We will only refund or exchange products if:
1) The product is defective.
2) We sent you the wrong item.
In the event it is one of the issues above, the product is not to be worn or used at all. Please email us the issue, order number, and a clear photo of the product.
All clothing orders may take 2-7 business days for processing. Every garment is made to order.
All jewelry orders, please allow 1-2 days for processing.
DOMESTIC: 2-3 business days
INTERNATIONAL: Due to Covid19, it may take up to 7-20 business days.
If you ordered multiple products, you might have different tracking #'s per item. We operate all across US and have 3 fulfilment centers.
Please email us at firstname.lastname@example.org
CHASING is an independent label operating in Las Vegas, NV.
Thank you for supporting us.
1. When will my order ship? Clothing: All clothing orders are made in house. Please allow approximately 3-5 business days for processing and 1-2 business days for shipping.
Jewelry: All jewelry pieces are ready to ship. Please allow 1 business day for processing and 2-3 business days for shipping.
International Shipping: 3-5 Business days for processing and 7-10 Business days.
2. How do I track my package?
We will email you a link once it is shipped and you can track it from there.
3. I got the wrong size, can I get a refund or exchange? At this time, all sales are final. However, if it was an issue on our end we will 100% make it right.
4. I ordered multiple products and only received one, where are my other items? We operate all across the US and have multiple fulfillment centers. Your other items will ship and we will email you tracking for them once sent.
5. When do you restock items? Typically we restock every 2 months from initial drop.